👑 Booking & Payment

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Q: How do I book a character for my party?

A: To book, fill out our online booking form or contact us directly. A non-refundable deposit is required to reserve your date and time. Once the deposit is received, your event is officially booked!

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Q: When is the final payment due?

A: Your balance is due no later than the day before your event unless another agreement is made in writing.

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Q: What forms of payment do you accept?

A: We accept Venmo, PayPal, cash (with approval), and invoices via Square or Stripe.

 

✨ Travel & Service Areas

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Q: Do you charge for travel?

A: Yes—travel fees apply for locations outside our standard service area. These fees are based on distance and will be confirmed before your booking is finalized.

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Q: What happens if my event is far or hard to reach?

A: Please let us know if your venue has stairs, limited parking, or unusual access. If your location becomes unsafe or unreachable, we may need to adjust or cancel the visit.

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🌦️ Event Setup & Environment

 

Q: Can I host my party outdoors?

A: Absolutely! However, we require: A shaded, clean, and safe outdoor space WITHOUT mud, standing water or excessive heat. (It is recommended to have a backup indoor location in case of rain, wind, or poor conditions.)

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Q: What should the party area be like?

A: The space must be: Smoke-free and alcohol-free. NO dangerous or inappropriate items (intoxicated guests, drugs, aggressive pets, etc.).  Must be safe for performers to comfortably walk, dance, and interact with children.

 

👸 Characters, Costumes & Performer Safety

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Q: Will the performer arrive in costume?

A: All performers arrive in-character.

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Q: Will the performer stay in character the whole time?

A: Yes! Our performers remain fully in character throughout the event to keep the magic alive.

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Q: What are guests NOT allowed to do?

A: For the safety and comfort of our team, GUESTS MAY NOT:

• Touch or tug costumes or wigs.

• Do Not Harass or make inappropriate comments to performers, or ask for a performer's personal information. 

• Do Not Behave in a hostile or disrespectful way.

• Violation of these rules may result in the performer ending the visit early with NO refund.

 

🎉 Party Details &Time Management

 

Q: What if my party runs late?

A: Your performer will begin and end at the scheduled time. If your party starts late, we can’t guarantee extended time unless pre-approved.

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Q: Can I add more time to the visit?

A: Yes—additional time may be purchased in 15-minute increments, if the performer is available. Please ask in advance or as soon as possible. 

Please note: Last-minute or day-of requests may not be available.

 

 

🎈 Guests & Supervision

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Q: Do I need to supervise the kids during the visit?

A: Yes! An adult must supervise children at all times. Our performers are entertainers—not babysitters.

 

Q: What if I have a large party?

A: For events with 25 or more guests (including adults and children), a Character Attendant is required to assist with crowd control and ensure performer safety (Character Attendant = $50)

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📸 Photos, Social Media & Promotion

 

Q: Can I take pictures or videos during the party?

A: Yes, please! And don’t forget to tag us on social media: @KonaPrincessParties 💕

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Q:  Will you post photos from my party?

A:  We will provide a release form in the booking.  With your permission, we may ask to use party photos (without personal information) for promotional purposes. You’re always welcome to decline.

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Q: Are there any rules about posting my photos?

A: Yes. Please do not post photos of performers or children in disrespectful, unsafe, or inappropriate situations.

 

🔁 Cancellations, Refunds & Rescheduling

 

Q: Can I cancel or reschedule my party?

A: We understand that plans change. Here's our policy:

• More than 7 days before the event - You may cancel for a partial refund (deposit is non-refundable).

• 7 days or less - Your payment is non-refundable, but you may reschedule (subject to availability) with a $35 rebooking fee.

• Within 24 hours or no-shows - NOT eligible for refund or rescheduling.

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Q: What if I book last-minute?
A: Bookings made 7 days or less before an event require a Rushed Booking Fee:

• $75 for East Hawai‘i
   

• $100 for West Hawai‘i

 

Q: What if my performer has an emergency?

A: In rare cases, we may substitute your performer with another trained actor in the same character, or offer a different character of equal value. If neither is possible, we’ll work with you to reschedule.

 

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🧺 Costumes, Props & Damage

 

Q: What happens if something gets damaged?

A: If a guest causes damage to costumes, wigs, or props, you may be charged for repair or replacement.

 

Q: Can we keep the props or gifts the character brings?

A: Only items specifically gifted (like sticker sheets, coronation crowns, and certificates) may be kept. All performance props must be returned at the end of the visit.

 

 

⚖️ Liability, Safety & Conduct

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Q: Are you responsible for accidents or injuries during the party?

A: No. By booking, you agree that Kona Princess Parties is not liable for:

• Accidents or injuries during the event

• Allergic reactions to costumes or face paint

• Damage caused by guests

• Behavior of unsupervised children

You, as the client, accept full responsibility for all guests and event conditions.

 

 

🔒 Performer Privacy & Brand Use

 

Q: Can I post the performer’s real name or contact info?

A: No. Performer privacy is strictly protected. Do not share real names, photos without makeup, or contact details.

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Q: Are your characters affiliated with Disney or other companies?

A: No. Our characters are inspired by classic fairytales. We are not affiliated with Disney, Marvel, or any other trademarked brands.

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❤️ Respect & Inclusivity

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Q: What kind of environment do you expect?

A: We believe in inclusivity, kindness, and creating magical experiences for everyone. We reserve the right to refuse or cancel services (without refund) in any of the following situations:

• Harassment or inappropriate behavior

• Unsafe or unsanitary venues

• Disrespectful guests Violation of our Terms & Conditions

 

📞 Still Have Questions?

We’re happy to help you plan the perfect royal celebration!

📧 konaprincessparties@gmail.com